Please consider a description under ticket types to describe for clients and guest about the different type of departments;
It should be additional field in admin panel when we define"TicketTypes"
Many clients and guest doesn't understand from dropdown which department is suitable for...
Please make it possible to guest view their ticket in the website without login;
It could be very useful for the relationship with guest clients who doesn't intend login for view and reply tickets.
Please add additional class for words like "active" , "cancelled","unpaid" ,"paid" , " closed", "open" , "waiting for client" and etc
So your current clients could customize their client portal interface with custom css and provide more beautiful panel to clients;
For example below...
I want using this link to create a external registration form
I have 2 question
1) Can I use this if website and ClientExec or on different domains or subdomains ?
Event list is one of important part in every system.
Please kindly add more fields and usability for this part in admin portal.
We should better see/filter users/message/event in this report table.
Currently, this part is not very useful for admins because it doesn't contain useful...
Please add a service to auto-void invoices belongs to cancel services ;
It should consider an invoice with multiple entries and remove invoices belongs to cancelled package after a specific time ( for example one week ).
Currently, when a client cancelled a package we should pay attention...
Consider we want to suspend VPS 7 days after overdue payment and Shared Hosting 15 days after overdue invoices.
for some Packages ( VIP Packages ) we suspend services 60 days after overdue invoices because VIP packages they pay by check and offline payment and we need more time.
Please add "Add credit" to admin portal and client portal;
Under clients - It could creates a new invoice and let clients to pay this to make available in their credit
Under Admin - we can add credit to their Credit field under client/billing;
It's usefull for autorenewal services and for...
Please add html place holder for fields in ClientPortal if possible ;
We can use this to show clients they should enter their full details in English ;
Currently foreign clients uses their language for register themselves so automatic order processor failed ;
For example when a client...
Something we do here ;
1) we have copied client portal template to new one for ourself
2) we customized this and copy this to any new version we install
3) If any change happened to template Matt update us on changelog and we make change on our template;