In some cases clients has misspelled domains or select product incorrectly and maybe their forgot to select a Product Addons ; I think better to let them edit their order and proceed ;
Please add "Edit" as figured in below image in client portal page;
We should prevent clients from close...
Please add details of ticket contains department and others to top of ticket on client portal
Some clients wanted to follow up their tickets by phone but they don't aware in which department should followup their tickets
something like this
I speak about this page on client portal top...
Some tickets clients sends are too long and we should read every post for understanding it;
I think adding quoted under each post helps clients to mentioned to their post;
In my scenario every each post contains a "quoted link" which copy this post to "Post Editor"
Many clients need to label(reference) their services under client portal for them self;
Please add this feature front of each services which lets clients to their own label for each services;
I saw this feature in many client portals;
When we update tickets or a ticket opens by a client we could select package but when we add support ticket we don't have these option; ( Below Image )
Because of this leakage we can't use canned responses with Package Custom Fields;
Please add this part to add support ticket .
It's better make task easier for clients ;
Please add "Pay" button to ClientPortal/Dashboard/Viewing Invoices
I encountered with some clients who asked me where is "Pay" Button ;
I know It's inside each invoice but better to have a button here;
Please show product status in searches in Admin Portal;
Look at below screenshot.
We don't know which ones are active and which ones are cancelled;
I think we can show this with text or change color;
As you know we can renew domains 30days after domain expires;
Currently ClientExec registrar plugin do not work after domain expires;
Is there any way to change this setting in clientexec ?
I have added a user manually in Windows Plesk ;After that I added this domain under clientexec ;
It looks like CE joined with domain ;
I decided to suspend domain with Plugin ;This error occurred;
"Plesk returned: client does not exist"
I guessed this problem happened because of miss mach...
Please make possible to login to cpanel / solusvm or other control panel directly from admin area ;
this is something which is available in client portal ; better to give access to staff for login to control panels;
Everyday we encounter with some clients who ask us to send welcome email for another email ( Designer or other IT departments );
I recommend add CC and BCC in "Email Customer" page
Then we could send welcome email from there to any email address.
I am sure adding this parts in this page...