Please add html place holder for fields in ClientPortal if possible ;
We can use this to show clients they should enter their full details in English ;
Currently foreign clients uses their language for register themselves so automatic order processor failed ;
For example when a client...
Something we do here ;
1) we have copied client portal template to new one for ourself
2) we customized this and copy this to any new version we install
3) If any change happened to template Matt update us on changelog and we make change on our template;
In some cases clients has misspelled domains or select product incorrectly and maybe their forgot to select a Product Addons ; I think better to let them edit their order and proceed ;
Please add "Edit" as figured in below image in client portal page;
We should prevent clients from close...
Please add details of ticket contains department and others to top of ticket on client portal
Some clients wanted to follow up their tickets by phone but they don't aware in which department should followup their tickets
something like this
I speak about this page on client portal top...
Some tickets clients sends are too long and we should read every post for understanding it;
I think adding quoted under each post helps clients to mentioned to their post;
In my scenario every each post contains a "quoted link" which copy this post to "Post Editor"
Many clients need to label(reference) their services under client portal for them self;
Please add this feature front of each services which lets clients to their own label for each services;
I saw this feature in many client portals;
When we update tickets or a ticket opens by a client we could select package but when we add support ticket we don't have these option; ( Below Image )
Because of this leakage we can't use canned responses with Package Custom Fields;
Please add this part to add support ticket .