Is there a way to use a 3rd party KB, like phpMyFAQ?

[starburst]

Is there a way to use a 3rd party knowledge base, like phpMyFAQ instead of the one built into Clientexec?

 

[shanehicks]

You might be able to use create a snapin that uses your own KB and disable the built-in one.

 

[Otto Levin]

Is there a way to use a 3rd party knowledge base, like phpMyFAQ instead of the one built into Clientexec?

You can integrate a third-party knowledge base like phpMyFAQ with Clientexec by creating a snapin. A snapin allows you to extend the functionality of Clientexec, including integrating external tools.
Here’s a basic outline of how you can create a snapin to use phpMyFAQ:
1. Develop a snapin plugin that will handle the integration. You can start by using the sample snapin plugin provided by Clientexec as a template
2. Customize the plugin to connect with phpMyFAQ. This involves setting up the necessary API calls or database connections to fetch and display knowledge base articles from phpMyFAQ.
3. In Clientexec, navigate to the settings and disable the built-in knowledge base to avoid conflicts.
4. Upload your custom snapin to the Clientexec server and activate it via the Clientexec admin panel under Settings > Plugins >Snapins.
5. Ensure that the snapin is properly configured to interact with phpMyFAQ. This might include setting API keys, endpoints, or database credentials.

Here’s a simple example of what the snapin plugin code might look like:

<?php
require_once 'modules/admin/models/SnapinPlugin.php';

class PluginPhpMyFaq extends SnapinPlugin {
public function getVariables() {
return [
'Plugin Name' => [
'type' => 'hidden',
'description' => 'Used by CE to show plugin',
'value' => 'PhpMyFaq'
],
'API Endpoint' => [
'type' => 'text',
'description' => 'URL of the phpMyFAQ API endpoint',
'value' => 'https://your-phpmyfaq-site/api/v1/'
],
'API Key' => [
'type' => 'text',
'description' => 'API Key for phpMyFAQ',
'value' => ''
]
];
}

public function init() {
// Add your initialization code here
}

public function fetchArticles() {
// Code to fetch articles from phpMyFAQ
}
}
?>

This is a simplified example, and you’ll need to expand it based on your specific requirements and the phpMyFAQ API documentation.