Need Help Updating to Latest Version 6.7.2: Installation Process Stuck

alexcloud

New Member
Hey everyone,

I've been trying to update from (6.7.1 ) to the latest version (6.7.2)
The automatic update process seems to be stuck at this point: www.sub.domain.com/admin/index.php?fuse=admin&controller=installer&action=downloadincremental with the white screen.

I'm not quite sure what the issue is. Could it be related to folder permissions or something else entirely?
If anyone has encountered a similar problem or has expertise in troubleshooting update processes, I'd greatly appreciate your insights.

Thanks in advance for any help you can provide!
 
Our auto upgrader currently uses shell_exec, can you confirm that this isn't disabled in php.ini?

Feel free to open a support ticket so we can investigate this further for you as well.
 
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