Please consider a description under ticket types to describe for clients and guest about the different type of departments;
It should be additional field in admin panel when we define"TicketTypes"
Many clients and guest doesn't understand from dropdown which department is suitable for...
Please add details of ticket contains department and others to top of ticket on client portal
Some clients wanted to follow up their tickets by phone but they don't aware in which department should followup their tickets
something like this
I speak about this page on client portal top...
Some tickets clients sends are too long and we should read every post for understanding it;
I think adding quoted under each post helps clients to mentioned to their post;
In my scenario every each post contains a "quoted link" which copy this post to "Post Editor"