ticket

  1. hadi

    description field for Ticket Types

    Hello Please consider a description under ticket types to describe for clients and guest about the different type of departments; It should be additional field in admin panel when we define"TicketTypes" Many clients and guest doesn't understand from dropdown which department is suitable for...
  2. hadi

    add ticket details on top of ticket page in client portal

    Hello Please add details of ticket contains department and others to top of ticket on client portal Some clients wanted to follow up their tickets by phone but they don't aware in which department should followup their tickets something like this I speak about this page on client portal top...
  3. hadi

    quoted link for client portal

    Hi Some tickets clients sends are too long and we should read every post for understanding it; I think adding quoted under each post helps clients to mentioned to their post; In my scenario every each post contains a "quoted link" which copy this post to "Post Editor" Thank you
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