Click on Package -> Billing, But Get Blank Page Overlay

[ChZeman]

If I select a customer, list their packages, select a package, and select "Billing," all I get is a blank overlay on the page. I've tried Firefox, Chrome, and Edge and all had the same result. I enabled debugging (define('LOG_LEVEL', 6) but I don't think the output really reveals anything. I'm including it anyways.

(5) 01/02/23 13:22:49 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** POST /clientexec/admin/index.php?fuse=admin&action=pulse
(5) 01/02/23 13:22:49 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - POST vars (Actionulse):
Array
(
[args] => {"index.php?fuse=admin&action=getvitals":{}}
)

(3) 01/02/23 13:22:50 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** GET /clientexec/admin/index.php?fuse=clients&controller=userprofile&view=profileproduct&selectedtab=billing&id=9
(3) 01/02/23 13:22:50 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** GET /clientexec/admin/index.php?fuse=clients&action=getavailablepluginactions&id=9
(4) 01/02/23 13:22:50 98.46.107.117:28371 (var/www/html/clientexec/modules/clients/models/UserPackageGateway.php:1838) - Calling Server action CheckUserName on package 9
(4) 01/02/23 13:22:50 98.46.107.117:28371 (var/www/html/clientexec/modules/admin/models/server.php:74) - Called plugin function apiscp -> getVariables
(4) 01/02/23 13:22:50 98.46.107.117:28371 (var/www/html/clientexec/modules/admin/models/server.php:74) - Called plugin function apiscp -> getVariables
(4) 01/02/23 13:22:50 98.46.107.117:28371 (var/www/html/clientexec/modules/admin/models/server.php:74) - Called plugin function apiscp -> getVariables
(3) 01/02/23 13:22:50 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** GET /clientexec/admin/index.php?fuse=clients&action=admingetclientproductfields&settingtype=billing&packageId=9
(5) 01/02/23 13:22:51 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** POST /clientexec/admin/index.php?fuse=admin&action=pulse
(5) 01/02/23 13:22:51 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - POST vars (Actionulse):
Array
(
[args] => {"index.php?fuse=admin&action=getvitals":{}}
)

(5) 01/02/23 13:22:52 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** POST /clientexec/admin/index.php?fuse=clients&action=updatesessionvar
(5) 01/02/23 13:22:52 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - POST vars (Action:updatesessionvar):
Array
(
[fields] => Array
(
[leftbarplugins] => <div class="leftmenuplugin plugin-moreplugins" style="display:none;">
<i data-trigger="click" data-html="true" data-title="" data-placement="right" class="leftmenu-icon leftmenu-more-icon icon-th-large">
<span class="plugin-moreplugins-count badge badge-important"></span>
<span class="plugin-icon-name">More</span>
</i>
</div>
)

)

(3) 01/02/23 13:22:55 98.46.107.117:28371 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** GET /clientexec/admin/index.php?fuse=admin&view=activecustomer&nolog=1
(5) 01/02/23 13:23:06 98.46.107.117:28381 (var/www/html/clientexec/library/CE/Lib.php:279) - ** REQUEST ** POST /clientexec/admin/index.php?fuse=admin&action=pulse
(5) 01/02/23 13:23:06 98.46.107.117:28381 (var/www/html/clientexec/library/CE/Lib.php:279) - POST vars (Actionulse):
Array
(
[args] => {"index.php?fuse=admin&action=getvitals":{}}
)

Chris

 

[CE-Matt]

If I select a customer, list their packages, select a package, and select "Billing," all I get is a blank overlay on the page. I've tried Firefox, Chrome, and Edge and all had the same result. I enabled debugging (define('LOG_LEVEL', 6) but I don't think the output really reveals anything. I'm including it anyways.



Chris

Anything in error_log? or the global apache/nginx error log?

Also, hit F12, and see if there's anything in the console tab, or if there are any requests in the network tab that are in red.

Your best would also be to open a support ticket so we can take a look, if you'd prefer.