Partially paid bill and renewal

thecreator

New Member
When an amount of account balance is used to renew a service, the invoice becomes partially paid, but the service appears to be renewed before the invoice is fully paid.
 

CE-Matt

Administrator
Staff member
Can you please let me know what you mean by "but the service appears to be renewed before the invoice is fully paid"?
 

thecreator

New Member
Can you please let me know what you mean by "but the service appears to be renewed before the invoice is fully paid"?
For example, a user wanted to renew the service and the user has a $10 balance in their account. (The bill to be paid is $50.) When the user goes to pay the bill, the $10 in the balance is used for the bill and the debt becomes $40, so the bill is not fully paid. However, the relevant service is still renewed.
 

CE-Matt

Administrator
Staff member
Is the invoice being marked as paid or does that remain in an unpaid state? The next due date will always bump up regardless of if the service has been partially paid, not seen any payments, or has been paid in full. In other words, this represents the due date for the next invoice to come.

However, if a client has partially paid with credit, the invoice should not be marked as paid and any automation rules will still take place. For example, if you have the automation service set to suspend accounts 7 days after being overdue, that would still take place on this account provided the invoice remains unpaid (the remaining $40 has not been paid) - regardless of what the next due date on the service states.

If you are not seeing the above behavior (ie the invoice is being marked as paid, or the package is not being suspended), feel free to pop in a ticket with your Clientexec admin area login information so we can take a look at what is going on there.
 
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