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Have you selected the proper Cert from the Advanced Tab of the Edit Product View? If you have, you'll need to open a support ticket so we can take a closer look.

This is now available in our beta release of 6.3.0 B1.

This is now available in our beta release of 6.3.0 B1

This is now available in our beta build of 6.3.0 B1

Nope, as long as you have an active license, we will provide you with a free dev license as needed.

If you want to open up a support ticket, we can create a development license for you, so you can do any testing there.

The best way right now is to upload a new version to plugins/invoices (you can copy default over to a new name). Once it's there, you can assign it to a test user in your CE, generate a fake/test invoice, and make your changes as needed.

Thining over this some more: Would you only have a use-case for adding credit with a past date, or would you also be adding credit to a future date. If we add a date field, and then you add credit dated 10 days in the future, the client would still have access to that credit today, without a...

Hi, You'd have to manually do any package upgrades right now (in 6.2). In 6.3, we're introducing an automated package upgrade system, which will pro-rate invoices, and handle the whole process for you. In the admin interface, you can change the billing cycle under the Billing tab of the...

The setting is in the Invoice Reminder Service, Settings -> Plugins -> Automation Services -> Invoice Reminder -> "Days to trigger reminder".

Yes, an option for None, but leave the price blank, and that should do it.

For addons to not show up if they aren't selected: https://www.clientexec.com/members/knowledge-base/invoicing-and-payments~68/how-to-configure-addon-prices~487

Hi, This is the way that Clientexec has worked since 5.x. If you need to trigger a plugin action, you need to click the plugin options dropdown and then manually change the package status. Running the auto-suspend service will automate this and you won't have to worry about that. I will...

If you're having issues, your best bet is to open a support ticket with us, with login details (both CE and FTP). You could also enable internal logging to level 4 (https://www.clientexec.com/members/knowledge-base/maintenance-~77/how-to-enable-logging~80) and attempt to suspend or delete a...

There isn't right now. Please post this suggestion at https://forum.clientexec.com/forums/suggestions-feature-requests.11/ and we will look into adding this in a future release.

I believe the SMTP issue was being caused by a connection refused error. To debug SMTP, enable logs to level 5 (https://www.clientexec.com/members/knowledge-base/maintenance-~77/how-to-enable-logging~80) and you'll be able to see the SMTP traffic, and any errors.

Hi, We would need you to either open a support ticket or attach logs at level 4 (https://www.clientexec.com/members/knowledge-base/maintenance-~77/how-to-enable-logging~80) so we can see what is happening.

More information on addon prices and invoice visibility can be found at https://www.clientexec.com/members/knowledge-base/invoicing-and-payments~68/how-to-configure-addon-prices~487

I've just tested this and it's working for me. Please open a support ticket with CE Admin and FTP access so we can debug this for you.

It should be "couponCode" not "couponcode".