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Currently, when a ticket is auto closed because of a no response, the only person getting this would be the client. If it's an import support ticket, then the admin would have no clue this and other tickets are auto closed. It would be an important thing to have the admin know about this!

Request for Multi-File Upload Feature in Our Ticket System Hello team, I would like to propose the addition of a feature to the ticket system that allows users to upload multiple files at once. Currently, having to upload files one by one can be time-consuming, confusing and inefficient...

Hi, We allow our clients to use email for support, however, the biggest nuisance of this feature is the amount of unnecessary information in the clients' signatures. Is there a way to prevent these unnecessary email signatures? I know it's going to be very difficult, probably impossible as...