Currently, when a ticket is auto closed because of a no response, the only person getting this would be the client.
If it's an import support ticket, then the admin would have no clue this and other tickets are auto closed.
It would be an important thing to have the admin know about this!
If it's an import support ticket, then the admin would have no clue this and other tickets are auto closed.
It would be an important thing to have the admin know about this!