email history in ticket reply

thebays

New Member
when replying a ticket, the user gets an email that a comment has been added, with the comment itself. I would like to add the complete email history to that email, or at least the previous (customer) email, because often it's unclear to what the reply exactly is, especially if there are multiple participants, and for some customers don't like to login into CE helpdesk
 

hadi

Member
Hello
This is something I saw solved in some support system; I think clientexec should quoted previous message something like zend support.
Thank you
 
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