Completed quick access to ticket department

[hadi]

Please add a quick link to ticket types ;
so on websites or somewhere else we can use this to redirect clients to specific ticket types instead of just redirecting them to open ticket type.

For example on the website we want to redirect clients to open a sales ticket; we can directly redirect them to this page without needing to select a department.

Thanks

 

[CE-Matt]

Hi,

This can already be done, in one of two ways:

1) Send "messagetype" as a GET parameter and use the Ticket Type ID.
2) Send "tickettype" as a GET parameter and use the name of the ticket type.

index.php?fuse=support&controller=ticket&view=submitticket&messagetype=1

index.php?fuse=support&controller=ticket&view=submitticket&tickettype=Sales