Hi,
We allow our clients to use email for support, however, the biggest nuisance of this feature is the amount of unnecessary information in the clients' signatures.
Is there a way to prevent these unnecessary email signatures?
I know it's going to be very difficult, probably impossible as there would be no way to distinguish the content from the signature, but I'm wondering if we can create rules or filters like the following:
If body = "** File Attached: image001.png **" > delete
If body = "** File Attached: image002.png **" > delete
If body = "To help protect your privacy, we strongly recommend that you avoid sending sensitive information, such as full account numbers and social security numbers, via email. All e-mail sent to or from this address will be received or otherwise recorded by ACME, Inc.'s ("ACME") corporate e-mail system." > delete
The above is just one example of contents from a client and that's not even everything. It's riddled with junk in the signature.
The idea is if we can identify the junk in the signature, that it should be deleted from the support ticket as it's a jumbled mess. Sometimes the signature has the content on the top and on the bottom, which makes it extremely difficult to understand and read...
Thank you for your consideration.
Matt
We allow our clients to use email for support, however, the biggest nuisance of this feature is the amount of unnecessary information in the clients' signatures.
Is there a way to prevent these unnecessary email signatures?
I know it's going to be very difficult, probably impossible as there would be no way to distinguish the content from the signature, but I'm wondering if we can create rules or filters like the following:
If body = "** File Attached: image001.png **" > delete
If body = "** File Attached: image002.png **" > delete
If body = "To help protect your privacy, we strongly recommend that you avoid sending sensitive information, such as full account numbers and social security numbers, via email. All e-mail sent to or from this address will be received or otherwise recorded by ACME, Inc.'s ("ACME") corporate e-mail system." > delete
The above is just one example of contents from a client and that's not even everything. It's riddled with junk in the signature.
The idea is if we can identify the junk in the signature, that it should be deleted from the support ticket as it's a jumbled mess. Sometimes the signature has the content on the top and on the bottom, which makes it extremely difficult to understand and read...
Thank you for your consideration.
Matt