I have been able to link my Trello project management with the CE Support piping Via emails. this has been tremendously helpful.
AKA New Support Tickets > Copied to Trello task tracking > My team and myself is notified
This is a pretty good Idea. I can see some value this would bring to my operations. How are you currently managing your workload and day to day CE related task?
Currently for me we use the EMAIL as a big part of task tracking.
It would be great to trigger Email notifications or open support tickets when a customer updates custom fields on their profile or on products they have purchased. This would be good if when creating the custom field I can check a box that says "trigger notification".
Example #1 - Customer...
It would be a great to have Desktop notifications with Client exec. If I am not in the Tab for CE and working in another window I can still be notified of important updates from CE. some important updates that would be great for desktop notifications would be :
Support ticket updates
It would be great to edit customer notes in HTML and not playing text. This way we will be able to add more Dynamic content within the customer note fields.
Also it would be great to have some type of permissions feature to determine who will have access to a particular customer note. For...