Recent content by redcart

  1. redcart

    Forums Re-Opened

    Will these forums be a replacement for the Slack channel?
  2. redcart

    Global vs Department vs User Canned Replies

    Currently, canned replies are shared globally with all support staff. This is great, but it would be much more user friendly if we were able to designate certain canned replies as being scoped: 1) Globally 2) or To the assigned department 3) or To the assigned Staff user When replying to a...