cancellation from client portal has no notification for admins


Active Member
Cancellation from client portal doesn't have any notificaton for admins;
Please consider this to open tickets or notification.
We need to follow up with client before they completely leave us.
Well I have set it to be 5 days so any invoice going on the sixth day the account gets cancelled and I get a summary email of accounts cancelled that day. The client has already been sent invoice reminders so I don't see any logic for admin getting another notification. Anyways some clients get back to us and we have their monthly backups so we just restore them.
We can communicate with clients to find reasons for cancellation; So better to have a notification to communicate with them for match prices or solve their problems.