cancellation from client portal has no notification for admins

[hadi]

Hello
Cancellation from client portal doesn't have any notificaton for admins;
Please consider this to open tickets or notification.
We need to follow up with client before they completely leave us.
Thanks

 

[Waqass]

Well I have set it to be 5 days so any invoice going on the sixth day the account gets cancelled and I get a summary email of accounts cancelled that day. The client has already been sent invoice reminders so I don't see any logic for admin getting another notification. Anyways some clients get back to us and we have their monthly backups so we just restore them.

 

[hadi]

We can communicate with clients to find reasons for cancellation; So better to have a notification to communicate with them for match prices or solve their problems.