srsakib
Active Member
01. When a client uploads a file through the support ticket, due to the lack of an upload indicator, there's no way to tell that it's actually uploading. Sometimes, the client writes a message first, then attaches the file. When they submit, the file is uploading in the background, so submission takes time if the file size is bit larger. In this scenario, the customer assumes the submission didn't happen, so they click again to ensure submission. Kindly add an upload indicator so it's clear that it's working.
02. Additionally, please add a feature so that if the file size exceeds, for example, 2 MB, the customer gets a warning. If the file is too large, the ticket won't be submitted, and the user will keep getting the warning. From our past experience, customers attach large files, and since no warning appears, they ignore it. The ticket ends up submitted without documents, which increases customer frustration, and sometimes the client feels really weird.
02. Additionally, please add a feature so that if the file size exceeds, for example, 2 MB, the customer gets a warning. If the file is too large, the ticket won't be submitted, and the user will keep getting the warning. From our past experience, customers attach large files, and since no warning appears, they ignore it. The ticket ends up submitted without documents, which increases customer frustration, and sometimes the client feels really weird.
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