Need to optimize the order form

srsakib

Member
Hello,
I found an issue in the order form. The order form is little bit confusing for those customers who are already registered.

After the fina process, before the payment, there is an information form showing if the customer is not already logged in. Before that, there is button "Already Registered". When someone click on it then it'll redirect the page to the login page.

But, the most confusing part is that button. It's not understandable that it's a button & customers need to click on it. I got a few orders where customers have opened more than one accounts due to not understand it. Sometimes, they knocked for being confused.

Please fix it. You may add "Login Here" text or something like that which is understandable.

Thank you.
 

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hadi

Active Member
We had same issue with clients ; they confused and called us . they afraid if check they loose their basket.
 

CE-Matt

Administrator
Staff member
This is something we're looking into, and will get addressed in a future release.
 

CE-Matt

Administrator
Staff member
We've removed the description part on mobile, and changed the other text to "Existing Customer? Login here."

mobile-cart3.png
 

srsakib

Member
We've removed the description part on mobile, and changed the other text to "Existing Customer? Login here."

View attachment 329

It would be better if the button text is "Login here" only. It'll be more meaningful.

"Existing Customer?" Should be text only.

"Existing Customer? Login here" seems as highlighter, not a button to click.

Thank you.
 
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