Please add price importer/updater for all plans in Import Tab.
In my scenario, we create a CSV file with specific columns include PlanID, Price, Cycle.
It could simply include domain extensions.
Maybe it's not acceptable for many peoples but I saw many peoples ask us where is "submit a ticket";
I recommend having Optional Setting for having "Submit Ticket" on top menu in the client portal.
There is a responsive problem for links https://docs.clientexec.com/
When we open links on mobile or devices with a smaller size, the left menu is invisible.
Better to handle this by adding a drop-down at the top or the Menu button to respond to the problem.
I found a good example for...
Please consider a description under ticket types to describe for clients and guest about the different type of departments;
It should be additional field in admin panel when we define"TicketTypes"
Many clients and guest doesn't understand from dropdown which department is suitable for...
Please make it possible to guest view their ticket in the website without login;
It could be very useful for the relationship with guest clients who doesn't intend login for view and reply tickets.
Please add additional class for words like "active" , "cancelled","unpaid" ,"paid" , " closed", "open" , "waiting for client" and etc
So your current clients could customize their client portal interface with custom css and provide more beautiful panel to clients;
For example below...