Receive an email notifying a ticket

[nicaraohosting]

Cuando un cliente crea un ticket, ¿llega una notificación a mi correo electrónico? donde esta configurado?

 

[CE-Matt]

Hi,

We would need your question in English to be able to assist you further.

 

[nicaraohosting]

Thank you

my question was i was not getting email notification when there is a new ticket.

I also take the opportunity to ask if a package can be activated automatically even if payment has not been received.

I have added two currencies but only the default one gives me an option. I would like the customer to select the currency type.

 

[CE-Matt]

Thank you

my question was i was not getting email notification when there is a new ticket.

Make sure you have the notification option set at Settings -> Support -> Departments

I also take the opportunity to ask if a package can be activated automatically even if payment has not been received.

You would need to edit plugins/services/order/PlugnOrder.php and change the variable $canActivatePackage to just be true, around line 140.

I have added two currencies but only the default one gives me an option. I would like the customer to select the currency type.

We don't have support for multi-currency right now. This is coming in our 7.0 release, which is scheduled for Q2 of 2021.