nicaraohosting
New Member
Cuando un cliente crea un ticket, ¿llega una notificación a mi correo electrónico? donde esta configurado?
Receive an email notifying a ticket
- Thread starter nicaraohosting
- Start date
nicaraohosting
New Member
Thank you
my question was i was not getting email notification when there is a new ticket.
I also take the opportunity to ask if a package can be activated automatically even if payment has not been received.
I have added two currencies but only the default one gives me an option. I would like the customer to select the currency type.
my question was i was not getting email notification when there is a new ticket.
I also take the opportunity to ask if a package can be activated automatically even if payment has not been received.
I have added two currencies but only the default one gives me an option. I would like the customer to select the currency type.
Make sure you have the notification option set at Settings -> Support -> Departments
You would need to edit plugins/services/order/PlugnOrder.php and change the variable $canActivatePackage to just be true, around line 140.
We don't have support for multi-currency right now. This is coming in our 7.0 release, which is scheduled for Q2 of 2021.
If you can open a ticket we can see what's wrong.
You need to make sure the routing rule is set to "Ticket Type Default Assignee" and that the ticket type gets assigned to a department. This should allow you to then get emails as long as you're in the department.