Please consider a description under ticket types to describe for clients and guest about the different type of departments;
It should be additional field in admin panel when we define"TicketTypes"
Many clients and guest doesn't understand from dropdown which department is suitable for...
Please add "Add credit" to admin portal and client portal;
Under clients - It could creates a new invoice and let clients to pay this to make available in their credit
Under Admin - we can add credit to their Credit field under client/billing;
It's usefull for autorenewal services and for...
When we update tickets or a ticket opens by a client we could select package but when we add support ticket we don't have these option; ( Below Image )
Because of this leakage we can't use canned responses with Package Custom Fields;
Please add this part to add support ticket .