Please add "Add credit" to admin portal and client portal;
Under clients - It could creates a new invoice and let clients to pay this to make available in their credit
Under Admin - we can add credit to their Credit field under client/billing;
It's usefull for autorenewal services and for...
When we update tickets or a ticket opens by a client we could select package but when we add support ticket we don't have these option; ( Below Image )
Because of this leakage we can't use canned responses with Package Custom Fields;
Please add this part to add support ticket .