It will be good if there is button or assign button for tickets in the client portal to assign tickets to another department for example Quality Department;
In case a client is not satisfied from a ticket they could assign this ticket to another department for Service Quality for example...
Recently I found many client doesn't aware with clicking on Package under PackageList( Client Portal ) They could see configuration and details of package.
I recommend add a shortcut for product details under Action Menu like something I show in below image.
I wanted to develop a snapin to let client direct login to client portal with mobile number with one time password send to them by sms.
Would you please give me information how can I authenticate users login and how can login to client portal without resetting client password ?
I strongly suggest to add this feature to Regional Setting to show date in Regional Settings;
In this way only selecting Country will show date in that format;
with this feature you can fully support all...
In new version of 6.4 domain list available only if "View List" selected from main page;
I think clients will ask where is our domains;
I think it's better to add "Domains" under Packages or new menu item.
In new design of CE7 please consider better action for change hosting password as I saw many times clients couldn't find change password in action button and they open a ticket about this.
Better to place it under action button to redirect to change password page.
In recent version you have add a GET parameter named couponcode to apply coupons automatically.
but when I checked and send it manually to test it
when we send it from below addresses
this coupon will not work on final step and looks like dropped .
Would you please investigate this...
We have some clients that when they wanted to upgrade their hosting services they order new hosting .
I think it will be good if add a new link in Action Button and show them upgrade from their group.
after they select their package and submit ; system opens a support ticket for us to...
Maybe it's not acceptable for many peoples but I saw many peoples ask us where is "submit a ticket";
I recommend having Optional Setting for having "Submit Ticket" on top menu in the client portal.
Please add additional class for words like "active" , "cancelled","unpaid" ,"paid" , " closed", "open" , "waiting for client" and etc
So your current clients could customize their client portal interface with custom css and provide more beautiful panel to clients;
For example below...
Please add "Add credit" to admin portal and client portal;
Under clients - It could creates a new invoice and let clients to pay this to make available in their credit
Under Admin - we can add credit to their Credit field under client/billing;
It's usefull for autorenewal services and for...
Please add html place holder for fields in ClientPortal if possible ;
We can use this to show clients they should enter their full details in English ;
Currently foreign clients uses their language for register themselves so automatic order processor failed ;
For example when a client...
Please add details of ticket contains department and others to top of ticket on client portal
Some clients wanted to follow up their tickets by phone but they don't aware in which department should followup their tickets
something like this
I speak about this page on client portal top...