Please add details of ticket contains department and others to top of ticket on client portal
Some clients wanted to follow up their tickets by phone but they don't aware in which department should followup their tickets
something like this
I speak about this page on client portal top...
Some tickets clients sends are too long and we should read every post for understanding it;
I think adding quoted under each post helps clients to mentioned to their post;
In my scenario every each post contains a "quoted link" which copy this post to "Post Editor"
Some Clients says we didn't receive your email ; why ??
-Because they received email in their spam
-Because their mail server ignored our email or something else;
It's better to add "INBOX" in client portal and lets them to see there their new notification for Ticket Updates or Emails ...