Maybe it's not acceptable for many peoples but I saw many peoples ask us where is "submit a ticket";
I recommend having Optional Setting for having "Submit Ticket" on top menu in the client portal.
Please add additional class for words like "active" , "cancelled","unpaid" ,"paid" , " closed", "open" , "waiting for client" and etc
So your current clients could customize their client portal interface with custom css and provide more beautiful panel to clients;
For example below...
Please add "Add credit" to admin portal and client portal;
Under clients - It could creates a new invoice and let clients to pay this to make available in their credit
Under Admin - we can add credit to their Credit field under client/billing;
It's usefull for autorenewal services and for...
Please add html place holder for fields in ClientPortal if possible ;
We can use this to show clients they should enter their full details in English ;
Currently foreign clients uses their language for register themselves so automatic order processor failed ;
For example when a client...
Please add details of ticket contains department and others to top of ticket on client portal
Some clients wanted to follow up their tickets by phone but they don't aware in which department should followup their tickets
something like this
I speak about this page on client portal top...
Some tickets clients sends are too long and we should read every post for understanding it;
I think adding quoted under each post helps clients to mentioned to their post;
In my scenario every each post contains a "quoted link" which copy this post to "Post Editor"
Some Clients says we didn't receive your email ; why ??
-Because they received email in their spam
-Because their mail server ignored our email or something else;
It's better to add "INBOX" in client portal and lets them to see there their new notification for Ticket Updates or Emails ...